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Privacy Policy

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Privacy is important especially when you consider the number of ways we communicate and interact these days. We are committed to our privacy obligations and will conduct our business to ensure the protection of your personal information, including sensitive information.

This policy (“Policy”) explains how Salt Flakes (QLD) Pty Ltd (ABN 43 650 168 782)(“RWFA” or “we”) manage, collect, use and protect an individual’s personal information in accordance with the Australian Privacy Principles (“APPs”) and the Privacy Act 1988 (Cth) (“Privacy Act”).

We are committed to safeguarding your privacy and the confidentiality of your personal information. This Policy aims to give you a better understanding of the types of personal information we collect and the purposes for which that information is used, including circumstances where information is likely to be disclosed to overseas recipients.

In this Policy, the terms “Personal Information” and “Sensitive Information” reflect the meanings as they are defined in the Privacy Act:

Personal information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(A) whether the information or opinion is true or not and
(B) whether the information or opinion is recorded in a material form or not.

Sensitive information: Information or an opinion about an individual’s racial or ethnic origin political opinion membership of a political association religious beliefs or affiliations philosophical beliefs membership of a professional or trade association membership of a trade union sexual orientation or practices criminal record that is also personal information health information genetic information (that is not otherwise health information) biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.

WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?

We collect, hold, use and disclose personal information so that we can process and deliver our products to you:

  • Arranging and delivering your orders
  • Data analysis
  • Accounting and auditing
  • Complaints and disputes management and
  • To comply with legislation, regulation and industry codes that are applicable to our Group including:
    • Anti-money laundering, sanctions and anti-slavery requirements; and
    • Identifying instances of criminal activity (for example, fraud and identity theft).

Without your personal information, we may not be able to administer & process your orders or answer questions you may have.

WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?

We collect and hold a range of personal and other information from and about individuals and entities we provide our product to. We do not collect or hold sensitive information. Depending on the products or services we are providing, we may collect and hold the following information from you:

  • General identification and contact information, including your:
    1. Name
    2. Address
    3. E-mail address
    4. Telephone number(s)
    5. Gender
    6. Company Information (name/trading name)
  • Financial information and account details to enable us to process payments to or from you or your agent.
  • Recordings of telephone calls to our staff or representatives operated on our behalf.

We may also collect personal information from employees, prospective employees, service providers and third party contractors.

HOW DO WE COLLECT AND HOLD PERSONAL INFORMATION?

We collect personal information directly from you, unless it is unreasonable or impractical for us to do so. This information may be collected using various means including in writing, in person, by telephone, by email or through other electronic messages.

We may also collect your personal information from:

  • Your staff or agents acting on your behalf
  • Publicly available services
  • Service providers
  • Credit check bodies
  • Law enforcement or dispute resolution bodies and
  • Marketing organisations.

We hold your personal information electronically in various internal systems and databases including shared drives, email, document management systems and in hard copy. We maintain physical, electronic, and procedural safeguards to protect the security of personal information from misuse and loss, as well as unauthorised access, modification or disclosure. After it is no longer needed or required for applicable legal or regulatory purposes, we dispose of or de-identify personal information.

TO WHAT OTHER ORGANISATIONS DO WE DISCLOSE PERSONAL INFORMATION?

We will only disclose your personal information for a purpose for which it was collected, or for a secondary purpose where permitted to do so under the Privacy Act or by law. For example, in providing services to you we may make your personal information available to others including to:

  • Our related bodies corporate
  • Banks and financial institutions for the purpose of processing your payments to/from you.
  • Third party administrators, credit control organisations or
  • Governmental authorities, law enforcement agencies and dispute resolution bodies and agencies.

HOW DO YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?

We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date.

If you wish to access the personal information we may hold about you or if you believe that the personal information we hold about you is not accurate, complete or up-to-date, you have the right to request access to or correction of the information by contacting us (please see the contact details below).

In order to process any request for access or correction of personal information, we may need to obtain a minimum level of information including:

  • Full name
  • Organization name and address and
  • Details of the request, including supporting information, evidencing the individual’s right to access the data.

If you are seeking access to or correction of information on another person or entities behalf, we will also require written authorisation from that individual/entity.

We reserve the right to refuse access to personal information under the grounds permitted by the Privacy Act. There is no fee to access or correct your information but there may be a cost charged for providing access to personal information, which reflects the cost of locating and providing the information to you.

HOW DO YOU MAKE A COMPLAINT OR ENQUIRY ABOUT HOW WE HANDLE YOUR PERSONAL INFORMATION?

If you believe that we have not complied with an obligation under the Privacy Act in relation to your personal information, you can contact our Compliance and Privacy Officer (details below).

Having contacted our Compliance and Privacy Officer and if you are not satisfied with how we have dealt with your complaint, you may refer the complaint to the Financial Ombudsman Service or to the Office of the Australian Information Commissioner whose details are below:

The Information Commissioner

GPO Box 5218
Sydney NSW 2001
1300 363 992

www.oaic.gov.au

Phone: 1800 931 678

Fax: (03) 9613 6399

Email: info@afca.org.au

Address: Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne VIC 3001

Internet: www.afca.org.au

WHEN IS THIS POLICY UPDATED?

This Policy may change from time to time and where this occurs, the updated Policy will be posted on this webpage.

HOW DO YOU CONTACT US?

We can be contacted by:

Email: info@rwfa.com.au.

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